WE DO NOT OFFER AN EXCHANGE SERVICE FOR ORDERS PLACED ON OUR WEBSITE. IF YOU WANT TO ORDER ANOTHER MODEL OR COLOUR, PLEASE RETURN YOUR PURCHASE AND SEND IN A NEW ORDER VIA OUR ONLINE SHOP.

BELGIUM

DPD STANDARD DELIVERY: FREE

DELIVERY WITHIN:  1-2 WORKING DAYS

REST OF THE WORLD: 

DHL EXPRESS DELIVERY: FREE

DELIVERY WITHIN:  3-5 WORKING DAYS

TAXES AND DUTIES 

CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS AND IMPORT DUTIES AND CLEARANCE FEES (WHERE APPLICABLE) IN YOUR OWN COUNTRY. PLEASE CHECK THE DUTIES AND CLEARANCE FEES WITH LOCAL AUTHORITIES.

IF YOU ENCOUNTER A PROBLEM WITH YOUR BAG OR ACCESSORY AND WOULD LIKE TO HAVE IT REPAIRED IN OUR ATELIER, PLEASE CONTACT US AT HELLO@OCTOGONY.BE.

BE SURE TO INCLUDE A FEW PICTURES OF YOUR ITEM ALONG WITH YOUR PROOF OF PURCHASE OR CERTIFICATE OF AUTHENTICITY, SO WE CAN OFFER THE MOST SUITABLE SOLUTION. PLEASE ALLOW UP TO 3 WEEKS FOR REPAIRS.

YOU’LL RECEIVE A REPLY BY EMAIL WITHIN A FEW DAYS WITH THE NEXT STEPS. KINDLY NOTE THAT ALL OCTOGONY PRODUCTS ARE GUARANTEED FOR 2 YEARS FROM THE DATE OF PURCHASE.